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Series FAQs
What is a Series?
When you purchase a series you are prepaying for three massage sessions. Think of it like a punch card. You can reserve these appointments any time you wish with no scheduling requirements. Series never expire so you are able to use them at your own pace. This flexibility is great for people with unpredictable schedules.
What is the difference between a series and a membership?
The major difference between series and memberships is the commitment level.
With a series you have the flexibility to schedule your services when it is most convenient for you because there is no expiration date and no scheduling requirements.
With a Membership you will be auto-billed every month for a single massage session and will need to schedule the appointment to utilize it.
What type of massage will I receive?
Massage sessions are fully customizable to fit your unique wellness goal. Wither you are looking to relax and destress, improve range of motion, enhance physical performance, rehabilitate an injury, or any other goal we can create the massage therapy plan to help you achieve it.
Series Never Expire
That's right! No expiration date means that you can invest in your well being without having to commit to a regular routine.
Series are Non-Transferable
This means the massage sessions that make up your series can not be shared. Series are designed to help YOU establish healthy habits in receiving regular massage therapy. Although sharing is caring, series are a place where you can be a little selfish.
*Side Note: Share the love of massage therapy by purchasing a gift certificate. For each new client you refer to Halcyon Massage Therapy you earn credit toward a complimentary gift.
Membership FAQs
What is a Membership?
Becoming a member will grant you access to the greatest discounts at Halcyon Massage Therapy.
Your monthly membership fee will add a single massage session to your account that you are able to schedule when it's most convenient for you.
If you are interested in a little extra TLC each month, additional massage services are discounted by 15%.
Want to upgrade your massage experience? All massage enhancements are 10% off for members.
Memberships are Auto-Renewable
Auto-renewable means your membership fee will automatically be charged to your preferred payment method each month.
Your billing date each month will be the same date as when you began your membership. For instance, if you signed up to be a member on the 15th of the month, each month on the 15th your preferred payment method will automatically be charged.
Un-used massage sessions roll over for 6 months
When you sign up for a membership you are purchasing a massage session every month.
Things happen, and scheduling conflicts occur. If you are unable to schedule a massage appointment during your month of membership you have up to six months to use the purchased massage session.
Non-Transferable
This means the massage sessions that make up your membership can not be shared. Memberships are designed to help YOU establish healthy habits in receiving regular massage therapy. Although sharing is caring, memberships are a place where you can be a little selfish.
*Side Note: Share the love of massage therapy by purchasing a gift certificate. For each new client you refer to Halcyon Massage Therapy you earn credit toward a complimentary gift.
membership Terms & Conditions
Establishing your membership
First month payment is required for sign up for any membership plan and is NOT refundable or non-transferable.
Billing Dates
Membership commences on the date of sign up and amount will be charged on that date of month each month.
Non-Refundable Membership fees
All membership fees paid monthly are not refundable in part or full after auto-payment has been processed.
Preferred payment method
A credit/debit card must be used for monthly payment of membership fees.
Insufficient Fund Fees
Halcyon Massage Therapy is in no way, responsible or obligated to pay for a member’s insufficient fund fees.
Auto-draft preferred payment method
Halcyon Massage Therapy retains the right to auto-draft a member’s dues on their credit or debit card each month until the membership term has expired, or until a member cancels or pauses their membership.
Requesting a Pause in Membership
Members may request a pause of a membership by contacting the selling Halcyon Massage Therapy directly. Either through E-mail or utilizing the contact form listing on this website.
Ending a Membership
All membership plan cancellation requests, to the extent allowed by the member’s individual plan, will take effect at the end of the monthly term during which Halcyon Massage Therapy was notified.
All membership cancellation requests must be submitted by email or in person. It is a member's responsibility to ensure that a confirmation has been received by email. Halcyon Massage Therapy is not responsible for a member’s negligence in checking their own bank statements to ensure that membership changes, holds, or cancellations have been processed correctly. In the event of a dispute, member is responsible for producing a copy of their request and the business confirmation for review. In the event that member cannot produce a copy of e-mail correspondence, then Halcyon Massage Therapy is not obligated to refund membership dues debited from a member’s account.
Non-Refundable & Non-Transferable
Memberships are non refundable and non transferable